I have a query about a particular product, what should I do? - The best thing to do is to call the office on 01189 321043 and we can discuss it with you.
What delivery services do you offer? - We offer 3 delivery services: Standard Delivery - £4.95 & Express Delivery - £7.50 or Click and Collect for those local to Hurst (RG10 0SS).
How long will it take for my order to arrive? - Depending on the Delivery method chosen at checkout, we expect our Express Delivery Option (Courier Tracked or Royal Mail 24 Tracked) to arrive in 1-2 days and our Standard Deliver (Royal Mail 48 Tracked) to arrive in 3-7 days. Please note this may be delayed during busy postal periods.
Can I order a next day delivery? - If you place your order by midday and choose the express option, your order should be dispatched later that day and should arrive the next working day.
Can I order to multiple addresses on one order? - We can only deliver to one specified address per order. (*Corporate clients can send to multiple address, see our Corporate FAQ section for more details)
Do you deliver at the weekends? - Royal Mail may deliver on a Saturday but Couriers normally only deliver Monday – Friday.
Will I need to sign for my Order? - Currently Couriers do not require you to sign for your order but we would always recommend you provide us with details of where the package(s) can be left just in case (at your risk). Royal Mail parcels do not need to be signed for.
My parcel hasn’t arrived, what should I do? - Royal Mail is normally 48 hours but it’s a 3-5 working day service. If your order has not been delivered, check it’s not been left in your ‘safe place’ or with a neighbour. If you still cannot find it, please contact your local sorting office with the tracking number or call us. Courier orders are sent next day delivery from Monday to Thursday. Friday dispatches will arrive Monday. They will send a text to the number provided on your order on the morning of delivery to advise you of a one hour delivery slot and contain instructions of what you need to do if you want to change this. If your delivery has not arrived when expected, please call the office
* Please ensure you have entered the correct address on your order. If the item is mis-delivered or returned to us, you will need to pay for it to be sent out again
